golorry's Privacy Policy

1. Introduction and Scope

golorry casino (referred to as "golorry", "we", or "our") places the highest priority on the privacy of personal information belonging to users of its platform. This Privacy Policy applies to our website, mobile application, and all related services.

When you register on the golorry platform, log in, or use any of our services, you are considered to have accepted the terms described in this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

This policy applies only to golorry's own services. Third-party websites or platforms are governed by their own privacy policies.

2. Information Collection — What We Collect

golorry collects the following types of information to operate its services safely and effectively:

2.1 Information You Provide Directly

• Name, date of birth, and nationality
• Email address and mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)
• Payment-related information — bKash, Nagad, Rocket, or Upay account details (full mobile numbers are not stored)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

Information related to deposits, withdrawals, and betting transactions is automatically logged in our system. This information is used to ensure account security and detect suspicious activity.

3. Purpose of Use

golorry uses collected information only for specific legitimate purposes. The main purposes are described below:

3.1 Account and Service Management

Your information is essential for registration, login verification, identity confirmation (KYC), and payment processing. It is also used when you contact golorry's 24/7 live chat and email support team.

3.2 Security and Fraud Prevention

Information is analyzed to prevent unauthorized account access, fraudulent transactions, and money laundering. Your information is kept secure through SSL encryption and other security technologies.

3.3 Ensuring Responsible Gaming

We analyze player behavior to provide responsible gaming services — such as setting spending limits, self-exclusion options, and support when needed.

3.4 Communication and Updates

New promotions, important account-related notices, and security alerts are sent to your registered mobile number or email. You can opt out of marketing messages at any time.

3.5 Service Improvement

Through anonymized data analysis, golorry continuously improves its platform's gaming experience, payment processes, and customer support.

4. Data Storage and Retention

golorry retains your information only for as long as necessary. Generally:

• All information is retained while your account is active.
• When an account is closed or inactive, transaction and identity-related information is retained for a set period for audit and legal compliance purposes.
• Marketing data is deleted after you withdraw your consent.
• Cookie-related data is automatically deleted after a browser session ends or at a set expiry.

We follow internationally recognized data protection standards for storage. Firewalls, AES-256 encryption, and regular security audits are used to protect our servers.

5. Sharing Information with Third Parties

golorry never sells your personal information or gives it to third parties for free. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with specific third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support. These organizations are contractually bound to maintain strict confidentiality.

5.2 Game Providers

Our game providers — including Evolution, Pragmatic Play Live, PG Soft, and JILI — receive session information in some cases, but only for the purpose of managing gameplay.

5.3 Legal Obligations

Information may be disclosed if required by court order, regulatory authority request, or applicable law.

5.4 Business Transfers

If a significant change occurs in golorry's business structure (such as a merger), users will be notified in advance and information will remain protected under this policy.

6. Cookies Policy

The golorry website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. Disabling them will prevent the site from working properly.
• Functional cookies: Remember your preferred language and settings.
• Analytics cookies: Collect anonymized data to understand which pages are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may cause issues with some services.

7. Your Rights and Controls

golorry believes every user should have full control over their own information. To that end, you are granted the following rights:

• Right of access: You can request a copy of the information stored about you at any time.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to object to processing: You can object to your information being used for marketing or profiling purposes.
• Right to portability: Where applicable, you can request your information in a machine-readable format.

To exercise these rights, email us at [email protected]. We will aim to respond within 30 business days.

8. Protection of Minors' Information

All golorry services are intended solely for users aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, the relevant account will be closed immediately and all information will be deleted.

If a parent or guardian believes their child has registered on golorry, they can contact our support team immediately.

9. Security Measures

golorry uses industry-standard security technologies to protect your information:

• All data transmission is secured through SSL/TLS encryption.
• Stored passwords are hashed — they are not directly readable.
• Regular penetration testing and vulnerability scanning are conducted.
• Automatic alerts are sent for suspicious logins and transactions.
• Staff are granted access only to the information needed for their own work (Least Privilege principle).

However, 100% security cannot be guaranteed on the internet. Please keep your password private and avoid logging in from unfamiliar devices.

10. Policy Changes and Notices

golorry may update this privacy policy when needed. For significant changes, we will send a clear notice to your registered email or post it on the website. Continued use of the site after a change is considered acceptance of the updated policy.

Previous versions will be provided on request. The date of the most recent update will always be visible at the top of this page.

To learn more about golorry, visit our About Us page. Our FAQ section also contains relevant information answering common questions about the privacy policy.

11. Contact

If you have any questions or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: available 24/7 on the golorry website

Our support team is ready to assist you in both Bengali and English.